Refund policy
Thank you for shopping with LIZERFLY.
LIZERFLY is an online business operated through Shopify, with the business address listed in the United States. We sell our products worldwide. Depending on the product and destination, orders may be produced and shipped from different fulfillment locations.
Our shop offers both print-on-demand products created from original artwork and original one-of-a-kind artwork.
Print-on-Demand Products
Many LIZERFLY products are produced to order through our production and fulfillment partner, Gelato.
Because these products are made specifically after an order is placed, we generally do not accept returns or exchanges simply because you change your mind, order the wrong size, or no longer want the product, except where applicable law gives you a right to return the item.
Please carefully review the product description, dimensions, sizing information, colors, and images before placing your order.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us at:
oxanabalke.art@gmail.com
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging, if the package arrived damaged
We will review the issue and, where appropriate, arrange a replacement or refund.
You will not be responsible for return costs when an item is confirmed to have arrived damaged, defective, or was sent incorrectly.
Original Artwork
Original artwork sold through LIZERFLY is unique and one of a kind.
Because each original artwork is individually created, we generally do not accept returns simply because you change your mind, except where applicable consumer law provides a right of withdrawal or return.
If an original artwork arrives damaged, please contact us as soon as possible at oxanabalke.art@gmail.com and provide photographs of the artwork and packaging.
We will review the circumstances and work with you to find an appropriate resolution.
European Union Customers
If you are a consumer located in the European Union, you may have additional rights under applicable EU consumer protection laws.
For eligible online purchases, EU consumers generally have a 14-day right of withdrawal without providing a reason. The withdrawal period generally begins when you receive the goods.
This right does not apply to every type of product. For example, EU rules provide an exception for goods that are made to the customer's specifications or are clearly personalized.
Where the statutory right of withdrawal applies, nothing in this policy is intended to limit or exclude that right.
You may also have statutory rights relating to goods that are defective or do not conform to the purchase contract. These rights are separate from our voluntary return policy.
International Orders
We sell products to customers worldwide.
Orders may be fulfilled and shipped from different locations depending on the product and delivery destination.
Customers outside the United States may be responsible for customs duties, import taxes, VAT, or other fees imposed by the destination country, unless these charges are collected at checkout or otherwise stated for the specific order.
Customs fees and import charges are outside our control.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
oxanabalke.art@gmail.com
Because many products are made to order, we may be unable to cancel an order once production has begun.
If an order has not yet entered production, we will make reasonable efforts to accommodate a cancellation request.
This does not affect any cancellation or withdrawal rights provided by applicable law.
Refunds
When a refund is approved, it will normally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account depends on your payment provider or financial institution.
Shipping and Delivery
Production and delivery times vary by product and destination.
Estimated shipping information is provided on the relevant product page or during checkout when available.
Delivery times may be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside our control.
If your order appears to be lost or has not arrived within the expected delivery period, please contact us at oxanabalke.art@gmail.com so we can investigate the shipment.
Contact Us
If you have any questions about your order, returns, refunds, cancellations, or damaged items, please contact:
LIZERFLY
Email: oxanabalke.art@gmail.com
Please include your order number whenever contacting us about an existing order.
Nothing in this policy limits any consumer rights that cannot legally be excluded or waived under the laws applicable to your purchase.